How to Create a PAM License Request

Products

• CA Privileged Access Manager (PAM)
• CA Privileged Access Manager - Cloakware Password Authority (PA)

Issue/Introduction

After deploying a new PAM appliance, a license needs to be generated. This is handled through the Broadcom licensing team, not through support.

Resolution

Prior to opening the case, please generate a sysinfo file by logging into PAM, clicking System Info in the upper right, and selecting the down arrow all the way to the right.

After downloading the sysinfo file, open a case with the licensing team. From the Support portal, select case management.

 

 

Now select create a new case, by click on “Create Case”

  

For the product (#1), you will select Licensing-CA, fill all the required fields as needed and click on submit.

 

Once you have created the case, upload the sysinfo file.

 

Additional Information