Installer: Installation failed. installing Symantec DLP Agent on MacOS
Article ID: 195612
Updated On:
Products
Issue/Introduction
Installer: Installation failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. an error occurred while running scripts from AgentInstall_<Agent_version>.pkg)
Environment
DLP Version: 15.7 and later
DLP Component: Agent Installer
Operating System: MAC
Cause
Scenario 1:
This occurs when you have not compiled the installer package through the Enforce console, and are trying to install our base binaries without certificates.
Scenario 2:
This can occur if you created an agent package for 15.7 MP2 or later in an Enforce console 15.7 MP1 or earlier.
Due to additional requirements enforced by MacOS Catalina and later, there are additional certificate requirements that were not available in the previous versions.
Resolution
Scenario 1:
Instruct the client to run the agent installer through the Enforce console, and follow the guidelines here to install:
Scenario 2:
Upgrade your environment to 15.7 MP2 or later. This is required for compatibility with MacOS Catalina or later.
Scenario:3
Launch the agent installer from the /tmp directory.
If the agent installer is located in a directory other than /tmp, do one of the following actions:
i) Grant full-disk access to the Terminal application.
ii) Grant the Terminal application access to the directory where the agent installer is located.
Additional Information
As of 15.7 MP2 and later on MacOS11 and later an MDM profile is a requirement. and the ./create_package command is deprecated.
Please see
MDM Mobile Config File for Symantec DLP 15.7MP2
- Deprecated as 15.7 is no longer supported.
For more current data on installing the Mac agent and configuring the MDM profiles, start on this page:
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