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Time Slicing job stuck in 'Waiting' state

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Article ID: 194986

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Time slicing job is in waiting for a lot of time. None of the other jobs are showing as processing but Time slicing job is still in Waiting. 

Environment

Release : All

Component : TIME SLICING

Resolution

  1. Take a screenshot of the currently scheduled job or note the recurrence settings and the notify sections so you can recreate the job again.
  2. Cancel and delete all Time Slicing job instances.
  3. Once done, see if you can run the job once.
  4. Reschedule the recurring Time Slicing job.

Additional Information

If the above doesn't work, then a BG restart may be required. First, review Time Slicing job appears to be hanging - troubleshooting for other suggestions that may help in solving the issue.