While opening the OBS Department field from the New UX Idea Details page. The following error appears:
API-1003 : Could not find resource OBS_BROWSE_FLT_IDEA.
Application logs (app-ca.logs) indications:
ERROR ... Could not retrieve lookup data for lookup type:
The OBS Department field is confirmed to be API enabled from studio configuration:
OBS_BROWSE_FLT_IDEA is a deprecated view and should have been ideally upgraded to OBS_BROWSE_FLT_ALL. The upgrade path found for an affected Clarity PPM SAAS environment was a direct upgrade from release 220.127.116.11 to 18.104.22.168.
Release : 15.8.0 and 15.7.1
Component : CLARITY PPM SAAS APPLICATION
Run the following steps against the PPM DB:
1. Take backup for PPM table odf_custom_attributes
2. Run update query:
UPDATE odf_custom_attributes SET LOOKUP_TYPE ='OBS_BROWSE_FLT_ALL'
3. Commit the changes after update
4. Restart PPM services
Department OBS lookup should start to work on the new UX: