While opening the OBS Department field from the New User Experience (UX) Idea Details page, the following error appears:
API-1003 : Could not find resource OBS_BROWSE_FLT_IDEA.
ERROR ... Could not retrieve lookup data for lookup type:
The OBS Department field is confirmed to be API enabled from studio configuration:
OBS_BROWSE_FLT_IDEA is a deprecated view and should have been ideally upgraded to OBS_BROWSE_FLT_ALL. The upgrade path found for an affected Clarity SAAS environment was a direct upgrade from release 18.104.22.168 to 22.214.171.124.
Release : 15.8.0 and 15.7.1
Component : CLARITY SAAS APPLICATION
Run the following steps against the Clarity DB:
UPDATE odf_custom_attributes SET LOOKUP_TYPE ='OBS_BROWSE_FLT_ALL'
3. Commit the changes after update
4. Restart Clarity services
Department OBS lookup should start to work on the new UX:
See also: API errors - known causes for Clarity