AlarmNotifier error - cygncursesw-10.dll Loaded to different address

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Article ID: 191810

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

The AlarmNotifier throws the following error and alarm notifications are not being sent:

D:/win32app/Spectrum/Notifier/SetScript: fork: retry: Resource temporarily unavailable
 [ 0 [main] sh 3116 child_info_fork : : abort :  D:\win32app\Spectrum\NT-Tools\SRE\bin\cygncursesw-10.dll ] Loaded to different address: parent(0x7F0000) != child(0x4F0000)

Cause

The problem appears to be the result of an Anti Virus tool scanning the D:\win32app\Spectrum\NT-Tools\SRE\bin\cygncursesw-10.dll file

Environment

Spectrum 10.4.x on Windows

 

Resolution

It is recommended to exclude the $SPECROOT directory from any Anti-Virus scanning as outlined in the following KD article:

https://knowledge.broadcom.com/external/article?articleId=40119

Additional Information

System Support and Setup Considerations