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“Unexpected token END OF FILE at position 0” installing new PAM license.

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Article ID: 186461

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

When I try to install a new license on a PAM Appliance, I receive the following error message:

"Unexpected token END OF FILE at position 0”

Cause

The more likely causes for this error are:
  • The license files are corrupted.
  • The new license files do not contain the same features the old license installed on the node had.

Environment

Product: Layer 7 Privileged Access Manager.
Version: 3.x

Resolution

Please open a new case to request a new set of licenses, providing the sysinfo files from both appliances and a screenshot of the 'Current License' tab in the 'Configuration / Licensing' pane in the PAM Client:

Additional Information

See also:

Attachments