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Service Point: Can't submit Service Catalog request

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Article ID: 186441

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Catalog CA Service Desk Manager

Issue/Introduction

The following error appears in the Console tab when submitting a Service Catalog request through Service Point:

Access to XMLHttpRequest at 'http://Catalog_hostname:port/usm/wpf?Node=icguinode.submitservicerequest&b2b=json&sh=mwa4L/KhYBdU8TAON+8Lb/7lDUg=&portal=true&locale=en-US' from origin 'http://ServicePoint_hostname:port' has been blocked by CORS policy: The value of the 'Access-Control-Allow-Credentials' header in the response is '' which must be 'true' when the request's credentials mode is 'include'. The credentials mode of requests initiated by the XMLHttpRequest is controlled by the withCredentials attribute.
 

Cause

Post-installation steps have not been implemented.

Environment

Release : 17.x

Component : Service Point

Resolution

Implement the Service Catalog post-installation steps noted in the following document:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/Installing-CA-Service-Management-17-3-0-10/Post-Installation-Tasks-for-CA-Service-Management-17-3-0-10.html

In Chrome 91 and later releases the error remains: To solve this problem, enable SSL for Service Catalog and Service Point and add the following to the 'context' element of server.xml file in USM_HOME/view/conf:

 <CookieProcessor sameSiteCookies="none" />

For example:

<Context path="/usm" docBase="\Program Files\CA\Service Catalog\view\webapps\usm" debug="0" reloadable="false" ><CookieProcessor sameSiteCookies="none" />
<Manager pathname="" />
 <Loader delegate="true" />
</Context>         
        
</Context>

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/troubleshooting1/troubleshooting-service-point/Chrome-Browser-shows-errors-in-Service-Point-with-NTLM.html

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