Creating partner accounts on the Broadcom Support Portal

Products

• Support Portal
• Support Portal & Access Issues
• Partner Helpdesk
• Partner: Quoting and Ordering Operations

Issue/Introduction

The following article outlines the steps required to create a Partner Portal User Profile to gain access to the Broadcom Partner Portal.

Environment

Broadcom Partner Portal

Resolution

IMPORTANT (Before Proceeding): To create your Partner Portal User Profile for CA, Symantec, and VMware, there are two key requirements:

Step 1: Register for a Broadcom Support Portal Account:

1. • Use your corporate email address to register. Shared email accounts or distribution lists (PDLs) are not accepted.
   • If you already have an account, proceed directly to step 2.
   • If you need to create an account, follow the instructions in the Register for an account on the Broadcom Support Portal article, then continue to step 2.
     

Step 2: Upgrade to Partner Access:

• • Once your Basic User Account is created, use the Profile Builder to upgrade it with Partner access.
    
    

1. Navigate to the Broadcom Support Portal and click the drop-down by your username and select My Profile.
   
   
   
   
   
2. Under the My Profile section, click on Build your Profile.
   
   
   
   
3. Click Yes, I want to build my Profile.
   
   
   
   
4. Select “Broadcom Partner” in Profile Builder
   
   • Enter your Partner details and click Submit. (IF you do not know your partner ERP number, Reach out to the Partner Help Desk and they can provide that to you)
   • If your company name comes up and it is not listed in the drop down, select other and fill in your correct company name
     
     
     
     
   • Validate your detailed and click Confirm & Continue
     
     
     
     
5. Email Confirmation and Upgrade Validation
   
   
   • You will receive an email stating your request was submitted
     
     
     
     
   • Once approved you will receive a second email stating your request was approved
     
     
     
     
6. You’ll now have access to the Broadcom Partner Portal and the Broadcom Learning Management System
   
   
   

Additional Information

Questions? Please contact our Partner Help Desk for Support Effective March 30, 2026, Broadcom has transitioned to a Partner Portal-centric support experience. All new partner help-desk support requests should be submitted via a request ticket through the following link:https://broadcomcms-software.wolkenservicedesk.com/support-home/request_creation_PartnerHelpDesk