When viewing Site Server Profiles, some of them are duplicated: Settings > Agents / Plug-ins > Symantec Management Agent > Site Server Communication profiles
Users are unable to delete (right-click, delete) duplicate communication profiles on their SMP.
May see the following under the duplicate communication profile settings: Existing profile 'name of the server' contains the same FQDN and web application path. Existence of non-unique profiles can lead to connection problems if some outdated profile will be used by the NS agent.
During disaster recovery process or off-box upgrade, another "built-in" SMA profile can be created.
Upgrading sometimes causes this as well
Symantec Management Platform 8.X
Browse to Settings > Agents / Plug-ins > Symantec Management Agent Communication Profiles > Site Server Communication profiles
IF the Communication Profile is not visible in the Console, your error message may say: Existing profile '' contains the same FQDN and web application path. This indicates that the Communication Profile does not have a name in the database and so it is not visible in the Console.
To find these Duplicate Profiles run this SQL Query (exactly as shown):
select Name, GUID, State, *
where State like '%<Name of the server or profile having issue>%'
order by 1
Once you find the GUID, set it's attribute to 0 and add it to the ItemToDelete table (deletes happen every 15 minutes on the NS.Quarter Hour Task schedule)
set Attributes = 0
where Guid = 'GUID OF PROFILE TO DELETE'
insert into ItemToDelete
select guid, GETDATE()
from item where guid = 'GUID OF PROFILE TO DELETE'
After the NS.Quarter Hour schedule runs, the item will be removed from the database.
171409 "Unable to delete duplicate or conflicting Symantec Management Agent communication profiles"