Duplicate Symantec Management Agent communication profiles show Existing profile '' contains the same FQDN and web application path

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Article ID: 184468

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Users are unable to delete (right-click, delete) duplicate communication profiles on their SMP

May see the following under the duplicate communication profile settings: Existing profile 'name of SMP server' contains the same FQDN and web application path. Existence of non-unique profiles can lead to connection problems if some outdated profile will be used by the NS agent.

 

Cause

During disaster recovery process or off-box upgrade, another "built-in" SMA profile can be created.

Upgrading sometimes causes this as well

Environment

Symantec Management Platform 8.X 

Resolution

  1. Identify the correct duplicate profile (be sure that this profile is not currently in use by agents/site servers)
  2. Right-click on the communication profile and select "Properties"
  3. Copy the GUID of the communication profile
  4. Paste the following query into SQL and run, replacing the capitalized section with the appropriate GUID:
    Update Item
    set Attributes = 0
    where Guid = 'GUID OF PROFILE TO DELETE'
  5. Go back to the communication profile page, refresh, and you can then right-click and delete the profile


IF the Communication Profile is not visible in the Console, your error message may say: Existing profile '' contains the same FQDN and web application path.  This indicates that the Communication Profile does not have a name in the database and so it is not visible in the Console. 

To find these Duplicate Profiles run this SQL Query:

     select Name, GUID, State, *
     from item
     where State like '%<nsconnectionProfile>%'
     order by 1

Once you find the GUID, add it to the ItemToDelete table (deletes happen every 15 minutes on the NS.Quarter Hour Task schedule)

     insert into ItemToDelete 
     select  guid, GETDATE() 
     from item where guid = '<guid>'

After the NS.Quarter Hour schedule runs, the item will be removed from the database.

Additional Information

171409 "Unable to delete duplicate or conflicting Symantec Management Agent communication profiles"