Notification emails in Performance Management are not being sent out to users. The users report the emails are not received
This solution shows how to enable debug for failures related to email notifications for events
All Supported Performance Management environments
The debug will help determine if the problem is within the Performance Management product, or the email server receiving and sending the email request.
Use the following instructions to enable the debug necessary to determine the cause for this problem.
Gather the debug logging by creating a diagnostics logging package using the Remote Engineer re.sh script.
Run the script on the Performance Management Performance Center web server and submit it to support.
Instructions are found below in Additional Information documentation link.
details about setting up the debug:
details about gathering the logs: