Symantec Management Agent's Software Updates tab is blank

Products

• Patch Management Solution
• IT Management Suite
• Client Management Suite

Issue/Introduction

The Symantec Management Agent's (SMA) Software Updates tab is blank and the following message is reported:

The software update plugin is not ready

Environment

ITMS 8.x

Patch Management 8.x

Cause

This happens after a fresh install of the SMA and the Altiris Software Update Agent (plug-in). After filters are updated on the Notification Server and the computer is a member of a SW Update Plug-in policy, the tab will correctly show once the agent updates the configuration. 

If the Default Software Update Plug-in policy is disabled, and the computer is not in the target of one of the clones of the default, the Software Updates tab will remain blank 

 

Resolution

Navigate in the Symantec Management Console to Settings > All Settings > Agents/Plug-ins > Software > Patch Management > Windows.

If the Default Software Update Plug-in (DSUP) Policy is disabled, add the computer to the appropriate clone of the DSUP. Once the computer runs a configuration update, the tab will no longer be blank.

Notes:

When creating clones of the Default Software Update Plug-in (DSUP) Policy, always clone the original DSUP - never clone a clone, or corruption of the policy may occur.

The DSUP does not have a target section and if the policy is enabled, it automatically targets all Windows computers with the SW Update plug-in installed. If disabled, computers must be manually added to the clone's target. 

 

 

Additional Information

Patches are not showing as applicable to endpoint even though they are supposed to be (broadcom.com)