This article describes how to re-enroll Symantec Encryption Desktop (previously PGP Desktop) for Windows clients.
For information on how to re-enroll Symantec Encryption Desktop for Mac clients, please see the following document:
Enrollment is the binding of a computer with Symantec Encryption Desktop client software to a Symantec Encryption Management Server (SEMS - formerly known as PGP Universal Server). After a client is bound to the server, it receives feature policy information from the Symantec Encryption Management Server.
It is occasionally necessary to re-enroll a Symantec Encryption Desktop Client computer. Re-enrolling a client often assists in troubleshooting when enrollment fails with an error or when users are placed in the incorrect policy. There are a few different methods to attempt this, each with their own limitations and risks. Please make sure you understand the consequences of doing each step before you attempt it.
Note: If you are enrolling SED 10.3.2 clients, TLS 1.0 is required to be enabled or enrollment will not succeed. SED 10.4 and above clients use TLS 1.2.
Some of the reasons for re-enrolling a client:
To re-enroll a Symantec Encryption Desktop client:
The Symantec Enrollment Assistant will start up and begin the re-enrollment process.