The enrollment is the process of registering the PGP client with Symantec Encryption Management Server (PGP Server). After a PGP client is registered with the PGP server, it receives policy updates from the server, updates logs to the server and can lookup PGP keys on the server.
Re-enrollment can fix a variety of issues and when there is some unusual behavior at play or if the Symantec Encryption Desktop (PGP Desktop) is not working correctly, sometimes the easiest solution is to re-enroll the client to PGP Server. For example, if you right click on the PGP Tray applet from the notification area of the Windows taskbar, choose Update Policy and get an error, even though you are connected to the internal network, it may help to re-enroll the client.
This article covers Windows clients. For Mac clients please see article 155714.
Symantec Encryption Desktop 10.5 and above.
To re-enroll the Encryption Desktop client:
Issues that can be assisted with Re-enrollment: