Enrollment is the process of registering the client with Encryption Management Server. After a client is registered with the server, it receives policy updates from the server, updates logs to the server and can lookup PGP keys on the server.
If Encryption Desktop is not working correctly, sometimes the easiest solution is to re-enroll the client to Encryption Management Server. For example, if you right click on the PGP Tray applet from the notification area of the Windows taskbar, choose Update Policy and get an error, even though you are connected to the internal network, it may help to re-enroll the client.
This article covers Windows clients. For Mac clients please see article 155714.
Symantec Encryption Desktop 10.5 and above.
To re-enroll the Encryption Desktop client: