Download the CleanWipe removal tool to uninstall Endpoint Protection

Products

• Endpoint Protection
• Protection Suite Enterprise Edition
• Endpoint Security
• Endpoint Security Complete
• Endpoint Security for Servers

Issue/Introduction

You can use several methods to uninstall Symantec Endpoint Protection (SEP) or Endpoint Security Agent (ESA) components, such as through the Windows Control Panel. If these common methods fail, you can use Symantec CleanWipe removal tool by following the instructions below.

WARNING:

• Broadcom Support does not recommend using CleanWipe the first time you have uninstallation trouble. You should only use CleanWipe as a last resort when the usual uninstallation methods are unsuccessful.
• You should always use the latest version of the CleanWipe removal tool to uninstall Symantec Endpoint Protection. While CleanWipe can remove older installations of Symantec Endpoint Protection, you should not use an older version of CleanWipe to remove a newer version, as this action can have unexpected results.
• CleanWipe only removes Symantec software, such as Symantec Endpoint Protection. To remove NortonLifeLock software, see Download and run the Norton Remove and Reinstall tool.

Notes:

• CleanWipe does not support command line use; you must manually run CleanWipe.
• Starting with 14.3 RU10, a password is required to run CleanWipe. The administrator creates this default client password during the installation or upgrade of the Symantec Endpoint Protection Manager. You can customize this password by modifying a group's Password settings. 
  • If a client is in a group where the Password settings HAVE NOT been customized, the default client password is required to run CleanWipe. 
  • If a client is in a group where the Password settings have been customized, use the customized password to run CleanWipe.
• SEP 14 to 14.3 RU9 includes CleanWipe functionality directly into the Symantec Endpoint Protection client package. You can enable this the Remove existing Symantec Endpoint Protection client software that cannot be uninstalled option with client installation settings. For more information, see About uninstalling the Symantec Endpoint Protection client.
• If you need help with CleanWipe, contact Broadcom Support directly.

Environment

• Windows
• Mac

Resolution

Download the CleanWipe removal tool

In the Attachments section below are several different versions of the tool, download the version applicable to the protection Agent you are trying to uninstall.

Windows

• SEP 16.0: CleanWipe_16.0.0.zip
• SEP 14.x: CleanWipe_14.4.0.zip
• Instructions: Included within .zip.

MacOS

• SEP 16.0: ESA_cleanwipe_Mac_16.0.0.pkg
• Instructions: Endpoint Security Agent Clean Wipe Guide_ESA_Mac.docx

 

Alternative Download

Additionally, Windows CleanWipe is included on the full installation file for Symantec Endpoint Protection, in the Tools folder. To download software:

1. 1. See Download the latest version of Symantec software.
   2. Download the full installation file for Symantec Endpoint Protection.
   3. Double-click the installation file to extract its contents.
   4. In the folder where you extracted the file, navigate to the following folder: \Tools\CleanWipe\
   5. Copy CleanWipe.zip to a destination of your choice.

Uninstall Symantec Endpoint Protection using CleanWipe

Windows

1. Extract the contents of the .zip file that you downloaded for CleanWipe.
2. Copy the folder that contains Cleanwipe.exe to the computer on which you want to run it.
3. Double-click Cleanwipe.exe, and then click Next.
4. Accept the license agreement, and then click Next.
5. Select the Symantec products you want to remove, and then click Next twice.
6. When the tool finishes running, you may be prompted to restart the computer.
   After the computer restarts, CleanWipe reopens and continues to run.
7. Click Next.
8. Click Finish.

The Symantec products you selected are now uninstalled.

MacOS

Download and follow the instructions in the attachment below named Endpoint Security Agent Clean Wipe Guide_ESA_Mac.docx.

Additional Information

For information on recommended uninstallation methods, see:

• Uninstall Symantec Endpoint Protection
• About Symantec Endpoint Protection client installation failures and Cleanwipe