This article describes how to use the Symantec Encryption Management Server administrative interface to back up your existing Symantec Web Email Protection customization templates and how to restore them.
Symantec recommends backing up your Symantec Web Email Protection customization templates before you upgrade Symantec Encryption Management Server so that you can restore them if they become corrupted during the upgrade.
To back up Symantec Web Email Protection customization templates
To restore backed up Complete Customization templates
Use the following procedure to restore Complete Customization templates.
Note: You must troubleshoot corrupted Advanced Customization templates manually. For information about troubleshooting customization templates, refer to the Symantec Encryption Management Server Administrator's Guide.
The Web Email Protection tab reloads automatically, and the restored customization template appears in the list of templates.
NOTE: There was an issue in some versions of Symantec Encryption Management Server. For more information about that issue, please see article TECH196506.