Recover lost admin password for Messaging Gateway

Products

• Messaging Gateway

Issue/Introduction

You need to reset a lost or forgotten admin password for Symantec Messaging Gateway (SMG).

Resolution

Recovering an admin password for the Control Center

1. Attempt to log into the SMG Control Center as the account you want to recover
2. After the login failure, Click the "Forgot your password?" link
3. Enter the username of the account you wish to recover.
   An email with a one-time link will be sent to the email address associated with the account, which allows the account holder to change their password.

Note: The password recovery requires that the administrator account is configured with a valid, deliverable email address. 

If the password recovery email cannot be delivered by the SMG Control Center, the admin password cannot be recovered; the system will need to be factory reset or reinstalled to set a new administrator password.

Recovering the admin password for a Messaging Gateway Scanner

There is currently no password recover mechanism for a Scanner only system but the password may be reset through the following process:

1. In the Control Center go to Administration > Version > Factory Reset
2. Select the scanner to recover from the host pulldown and click Reset
3. Go to Administration > Configuration and remove the scanner host from the Control Center
4. Complete the bootstrap of the system with new password and previous network information
5. Add the Scanner back to the Control Center via the Administation > Configuration > Add Scanner wizard

 

Additional Information

• How to perform a factory reset of a Messaging Gateway system
• How to perform an OSRestore on Messaging Gateway