Recover lost admin password for Messaging Gateway

Products

• Messaging Gateway

Issue/Introduction

You need to reset a lost or forgotten admin password for Symantec Messaging Gateway (SMG).

Resolution

1. Attempt to log into the SMG Control Center as the account you want to recover
2. After the login failure, Click the "Forgot your password?" link
3. Enter the username of the account you wish to recover.
   An email with a one-time link will be sent to the email address associated with the account, which allows the account holder to change their password.

Note: The password recovery requires that the administrator account is configured with a valid, deliverable email address. 

If the password recovery email cannot be delivered by the SMG Control Center, the admin password cannot be recovered; the system will need to be factory reset or reinstalled to set a new administrator password.

Additional Information

• How to perform a factory reset of a Messaging Gateway system
• How to perform an OSRestore on Messaging Gateway