How to perform a factory reset of a Messaging Gateway system
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Article ID: 258577
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Updated On:
Products
Messaging Gateway
Issue/Introduction
In some cases, it is necessary to perform a factory reset of the Messaging Gateway (SMG) system in order to reset a lost admin password or change the system role.
Resolution
Performing a factory reset from the command line
Log into the system console / virtual machine console as the admin user
Run `delete all` to perform a factory reset of the SMG system.
Performing a factory reset from the Control Center web interface
Log into the SMG Control Center as an administrator
Go to the Administration > Version > Factory Reset page
Select the host you want to reset
Clicking Reset.
After the factory reset
After the reboot the SMG system will only be accessible from the system console until the bootstrap is completed
Log in with the system default credentials user: admin password: symantec
Enter the system network information and new role into the bootstrap script
When the system reboots it will have the new role
If the new role is "Scanner" the system may now be added to the Control Center via the Administration > Configuration > Add Scanner wizard
NOTE: After performing a factory reset on a Scanner, you must delete and re-add the Scanner using the Control Center.