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Low voltage alarms on the ProxySG / Advanced Secure Gateway

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Article ID: 174985

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Updated On:

Products

Advanced Secure Gateway Software - ASG ASG-S200 ASG-S400 ASG-S500 SG-S500 SG-S400 SG-S200 ProxySG Software - SGOS

Issue/Introduction

Proxy begins throwing low voltage alarms and reports an issue in the health monitor.  Your Event Log file shows:

2019-05-20 02:09:22-00:00UTC "Health Monitor (WARNING): +3V battery voltage below 2.544" 6 6F0101:1 notifier.cpp:111
2019-05-20 02:10:22-00:00UTC "Health Monitor (WARNING): +3V battery voltage below 2.544" 6 6F0101:1 notifier.cpp:111

In the Sysinfo file you can find:

Stat: +3V battery voltage
Current State : WARNING
Last Transition : Mon, 20 May 2019 13:47:05 UTC
Current Value : 2.544
Unit of Measurement : volts
High Critical Threshold : 3.624
High Warning Threshold : 3.504
Low Warning Threshold : 2.544
Low Critical Threshold : 2.448
Notification Method : log, trap

Environment

  • ProxySG
  • Advanced Secure Gateway (ASG)

Resolution

Please replace the exhausted CR2450 motherboard battery with a new one: