Low voltage alarms on the Edge SWG (ProxySG) / Advanced Secure Gateway

Products

• Advanced Secure Gateway Software - ASG
• ASG-S200
• ASG-S400
• ASG-S500
• SG-S500
• SG-S400
• SG-S200
• ProxySG Software - SGOS

Issue/Introduction

Edge SWG (ProxySG) begins throwing low voltage alarms and reports an issue in the health monitor.  Your Event Log file shows:

2019-05-20 02:09:22-00:00UTC "Health Monitor (WARNING): +3V battery voltage below 2.544" 6 6F0101:1 notifier.cpp:111
2019-05-20 02:10:22-00:00UTC "Health Monitor (WARNING): +3V battery voltage below 2.544" 6 6F0101:1 notifier.cpp:111

In the Sysinfo file you can find:

Stat: +3V battery voltage
Current State : WARNING
Last Transition : Mon, 20 May 2019 13:47:05 UTC
Current Value : 2.544
Unit of Measurement : volts
High Critical Threshold : 3.624
High Warning Threshold : 3.504
Low Warning Threshold : 2.544
Low Critical Threshold : 2.448
Notification Method : log, trap

Environment

• Edge SWG (ProxySG)
• Advanced Secure Gateway (ASG)

Resolution

Please replace the exhausted CR2450 motherboard battery with a new one:

The battery CR2450 is NOT replaced by RMA process.

 

Additional Information

Article ID: 170094 - Return Merchandise Authorization (RMA) for Symantec hardware