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On a newly imaged client machine, the Client is not connecting to the GSS console or showing up active in the Computers list

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Article ID: 174563

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

The client is not visible in the Computer list after it was newly imaged.

  • The agent is installed on the client machine, and the client machine does not show up active in the Ghost Solution Suite (GSS) console.
  • The agent shows the correct IP/Hostname for the GSS Console and the client is active.

Dagent.log

DsAgent.cpp:900 CDSAgent::NewMessage()
OutputThread.cpp:42 Waiting on data in output queue
DsAgent.cpp:772 CDSAgent::AgentCommand - GetState
UiProxyWin32.cpp:213 CUiProxy::SendToUi(IAgentUIMessage*...) entered.
UiProxyWin32.cpp:216 CUiProxy::SendToUi We don't have any UI's, returning from here.
UiProxyWin32.cpp:550 CUiProxy::SendInitialInfoToUi() leaving
TbxDispatch.cpp:107 HandleMessage() - default.dll returned TBX_SUCCESS
TbxDispatch.cpp:107 HandleMessage() - default.dll returned TBX_SUCCESS
DsAgent.cpp:240 CDSAgent::WaitForClose() - Waiting for Input thread to exit
InputThread.cpp:103 Received bytes: 48
InputThread.cpp:104 Received data: 
Reply=UpdateComputer
Result=ConnectionRejected

DsAgent.cpp:772 CDSAgent::AgentCommand - GetAgentSettings
AgentSettings.cpp:9 CGetAgentSettings::HandleMessage() - Handling message
AgentSettings.cpp:15 CGetAgentSettings::HandleMessage() - Getting settings object
AgentSettings.cpp:20 CGetAgentSettings::HandleMessage() - About to get settings, message = DSAuthentication=
EncryptSessions=
Settings=Specified

DsAgent.cpp:772 CDSAgent::AgentCommand - GetState
InputThread.cpp:141 dwEncryptSessions=0 bHaveEncryptedSession=0 bEncryptionEnabled=0 
nputThread.cpp:170 - Network Data IN:
Reply=UpdateComputer
Result=ConnectionRejected

Cause

The client is on Rejected Computers list- They are identified and rejected by their MAC Address

This restricts the Computer from showing up in the GSS Database and is not visible in the console unless you select View > Rejected Computers

Resolution

TO PLACE ON LIST

Open up the Computers pane right click on the computer name > select 'Advanced' > 'Reject Connection' 

TO REMOVE FROM LIST

click 'View' > 'Rejected Computers' >Select the computer from the list and 'Accept'