Hardware and Performance 101 for ProxySG

Products

• ProxySG Software - SGOS

Issue/Introduction

Common questions and troubleshooting for Symantec ProxySG hardware, including:

• Appliance performance issues
• Hardware warranty information
• Return merchandise authorization (RMA) information

Resolution

General hardware information

• Return merchandise authorization (RMA) for Symantec hardware
• Upgrade hardware diagnostics and BMC firmware on S-Series appliances
• License and Service Terms
• Foundation Agreement

Hardware performance

• CPU Monitor reports high CPU usage in SSL and Cryptography
• CPU Monitor reports high CPU usage in TCPIP
• ICAP queued sessions, slowness, or latency on ProxySG
• Troubleshoot high CPU usage with ProxySG or Advanced Secure Gateway