How to upgrade hardware diagnostics and BMC firmware on S-Series appliances
Article ID: 169399
Updated On:
Products
Issue/Introduction
The Baseboard Management Controller (BMC) is a chip on the S500, S400, and S200 series motherboards that supports the Intelligent Platform Management Interface (IPMI) specification.
The BMC controls and monitors hardware-related information such as temperatures, voltages, fan speeds, etc.
The ability to upgrade the BMC firmware has been added to hardware diagnostics version 3.1.2.1 or later for S-Series appliances.
To Download the Hardware Diagnostic images:
The hardware diagnostics image is specific to the model of the appliance (S200, S400, S500)
Please select an the appropriate download link from the table below:
|
S-Series model |
HW diagnostics version |
MD5 |
Download Link |
|
S200 |
3.1.5.1 |
6b9bd6cb68e1d169cff2ba4cbf7b9c66 |
https://ftpdocs.broadcom.com/cadocs/0/symantecbto/download/direct/diag/s200-diag.bcsi |
|
S400 |
3.1.6.0 |
fa46a7dc4a2a2fa29b171463b9a15fc4 |
|
|
S500 |
3.1.4.1 |
9404621ede6e9626038d5694b952f044 |
https://ftpdocs.broadcom.com/cadocs/0/symantecbto/download/direct/diag/s500-diag.bcsi |
The following table indicates which appliances have the ability to upgrade the hardware diagnostics and BMC firmware:
| Appliance | Model | Hardware Diagnostics Supported Upgrade Method |
|---|---|---|
| Advanced Secure Gateway | ASG-S500 ASG-S400 ASG-S200 |
Hardware diagnostics are upgraded from the CLI in the same manner as the ProxySG appliances. Hardware diagnostic install instructions are available at 166177 |
| Content Analysis |
CAS-S500 CAS-S400 CAS-S200 |
Hardware diagnostics are upgraded from within the Management Console. For details on installing hardware diagnostics, refer to the Content Analysis system images install instructions: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/symantec-security-software/web-and-network-security/content-analysis/3-0/cli-index/c_enable_commands/c_diagnostic-systems.html |
| Management Center |
MC-S400 |
Hardware diagnostics are upgraded from the CLI. |
| ProxySG |
SG-S500 SG-S400 SG-S200 |
Hardware diagnostics are upgraded from the CLI. Hardware diagnostic install instructions are available at 166177 |
Resolution
Upgrading the BMC firmware with the hardware diagnostics upgrade bmc command takes either 3 or 30 minutes to complete depending on the S-Series model:
| Model | BMC Upgrade Time |
|---|---|
| S500 | 3 minutes |
| S400 | 3 minutes |
| S200 | 30 minutes |
NOTE: The BMC firmware is embedded in hardware diagnostics version 3.1.2.1 or later, i.e. there is no separate BMC firmware to download.
NOTE: Any hardware diagnostic test or show commands, e.g. "test disk", "test memory", "show environment" etc, should be issued BEFORE upgrading the BMC firmware.
Immediately after upgrading the BMC firmware, it is necessary to exit the diagnostics and cold power cycle the appliance.
REQUIREMENTS:
Upgrading the hardware diagnostics and BMC firmware requires the following:
- A serial connection.
- Physical access to the appliance to do a cold power cycle.
OVERVIEW OF PROCESS:
- Download the updated hardware diagnostics version provided in the table near the beginning of this article.
- Refer to the product-specific installation instructions and host the updated hardware diagnostics code on a local web server if it's required.
- Install the updated hardware diagnostics code.
- From a serial connection restart the appliance and boot into the hardware diagnostics.
- Upgrade the BMC firmware.
- Exit hardware diagnostics.
- Cold power cycle the appliance by disconnecting power cords and waiting 30 seconds.
- Reconnect power cords to power up the appliance.
For additional information on hardware diagnostics, refer to the Hardware Diagnostics" section in the S-Series Maintenance and Upgrade Guide.
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