ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Service 'Altiris Deployment Server DB Management' crashing in Ghost Solution Suite
Article ID: 172343
Updated On:
Products
Ghost Solution Suite
Issue/Introduction
The Altiris Deployment Server DB Management service is unstable, hangs, or crashes randomly.
Error messages that may be seen include
"Unable to connect to the Symantec Ghost Solution Suite DB Management Service. Please make sure this service has been started and is running correctly."
"Unable to connect to the database. Would you like to try to open a different site?"
Cause
A possible cause for the Altiris Deployment Server DB Management service crashing is the use of encrypted sessions by the Dagent.
Environment
GSS 3.x any maintenance pack or release update.
Resolution
Check each of the Dagents to confirm the Encrypt session communication with Ghost Solution Suite Server is disabled.
This is one possible solution to this issue. There could be others which may require the assistance of technical support.
Attachments
Feedback
Yes
No
Powered by
