Service 'Altiris Deployment Server DB Management' crashing in Ghost Solution Suite

Products

• Ghost Solution Suite

Issue/Introduction

The Altiris Deployment Server DB Management service is unstable, hangs, or crashes randomly.

Error messages that may be seen include

"Unable to connect to the Symantec Ghost Solution Suite DB Management Service. Please make sure this service has been started and is running correctly."

"Unable to connect to the database.  Would you like to try to open a different site?"

 

Cause

A possible cause for the Altiris Deployment Server DB Management service crashing is the use of encrypted sessions by the Dagent.

Environment

GSS 3.x any maintenance pack or release update.

Resolution

Check each of the Dagents to confirm the Encrypt session communication with Ghost Solution Suite Server is disabled.

This is one possible solution to this issue.  There could be others which may require the assistance of technical support.