Receiving error when downloading Content Filtering database: "Unable to read Copy Byte Data"

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Article ID: 171680

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Updated On:

Products

Advanced Secure Gateway Software - ASG ProxySG Software - SGOS

Issue/Introduction

The purpose of this article is to provide a workaround for an issue where the Content Filtering database gets corrupt and displays errors like the following:

"Unable to read Copy Byte Data"

"% Error : Should have at least processed something!"

Resolution

When the database gets corrupt, the database must be deleted from the device and then a full download must be performed.

This can be done by following the steps provided in article:

 

https://support.symantec.com/en_US/article.TECH241744.html