Receiving error when downloading Content Filtering database: "Unable to read Copy Byte Data"

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

The purpose of this article is to provide a workaround for an issue where the Content Filtering database gets corrupt and displays errors like the following:

"Unable to read Copy Byte Data"

"% Error : Should have at least processed something!"

Resolution

This is usually caused by network issues, most likely when the device doesn't get the full payload when updating and there is a loss of connectivity.

When the database becomes corrupt and does not resolve itself upon the next successful update, the database must be purged from the device and a full download must be performed.

This can be done by following the steps provided in article:

 

https://support.symantec.com/en_US/article.TECH241744.html