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Receiving error when downloading Content Filtering database: "Unable to read Copy Byte Data"


Article ID: 171680


Updated On:


Advanced Secure Gateway Software - ASG ProxySG Software - SGOS


The purpose of this article is to provide a workaround for an issue where the Content Filtering database gets corrupt and displays errors like the following:

"Unable to read Copy Byte Data"

"% Error : Should have at least processed something!"


This is usually caused by network issues, most likely when the device doesn't get the full payload when updating and there is a loss of connectivity.

When the database becomes corrupt and does not resolve itself upon the next successful update, the database must be purged from the device and a full download must be performed.

This can be done by following the steps provided in article: