Control Compliance Suite (CCS)
When you upgrade CCS 12.5.x components or contents, it is possible that some .dll files in the installation package are not upgraded if they are currently in use or locked at the time of the upgrade or installation. The error details are visible only in the installation logs, but no error message is displayed on the installer during the installation process.
CCS 12.5.x Product Update (PU) upgrades or Security Content (SCU) upgrades
From SCU 2017-3 onwards, if a .dll file is not replaced successfully during CCS upgrade/installation, the following error message is displayed:
Error while copying the file <filename>. Refer to the installation logs for details.
The file can be located at the temporary location: <file location>. Copy the file, and then delete it from the temporary location.
Example of the error below: (the same error will still occur in CCS 12.5.x)
DLL file installation error
Moreover, the Undeployed Files folder is created at the following location:
<CCS Installation Directory>\Symantec\CCS\Reporting and Analytics\UnDeployedFiles
This folder contains the .dll files that are not replaced because they are in use by another process during the upgrade/installation. The folder also contains the Details.txt file. The Details.txt file provides the following information:
You must manually replace the .dll files at the respective locations. To replace the undeployed .dll files, do the following: