"Health Monitor (CRITICAL) No Input" state from sensors in Edge SWG (ProxySG)

Products

• SG-S500
• SG-S400
• ProxySG Software - SGOS
• SG-S200

Issue/Introduction

You are seeing Health Monitor Event Log messages which have 'No Input' for various hardware components in either S200, S400, or S500 series Edge SWG (ProxySG) appliances.

• Event Log Error messages similar but not limited to the following:

2017-06-27 20:03:45+09:00JST  "Health Monitor (CRITICAL): DIMM D3 temperature
is 'No Input'"  9 6F0102:1 Mailed notifier.cpp:112

2017-03-05 17:29:17-00:00UTC  "Health Monitor (CRITICAL): Memory EF I/O voltage
is 'No Input'"  9 6F0102:1  notifier.cpp:112

2017-03-01 05:26:44-00:00UTC  "Health Monitor (CRITICAL): CPU 2 temperature is
'No Input'"  9 6F0102:1  notifier.cpp:112

• Sysinfo shows similar but not limited to the following:

Stat: DIMM A1 temperature
Current State                 : CRITICAL
Last Transition               : Tue, 28 Sep 2021 00:42:55 UTC
Current Value                 : No Input
High Critical Threshold       : 76.0
High Warning Threshold        : 73.0
Low Warning Threshold         : 3.0
Low Critical Threshold        : 1.0
Notification Method           : log

• Management Console UI shows similar to the following:
  

 

Environment

S200, S400, or S500 series Edge SWG.

Cause

There is a problem in the firmware of the Baseboard Management Controller (BMC) which could cause it to report 'No Input' nonexistent hardware.

This is a cosmetic issue where 'No Input' messages can be generated for nonexistent hardware on the ProxySG.

Resolution

Upgrade to the latest BMC firmware on S-Series appliances.

To temporarily address the cosmetic issue, you can work around this by performing a reboot of the Edge SWG.

1. Shut down the Edge SWG appliance.
2. Unplug the power cables to dissipate power from the sensors.
3. Reattach the cables and turn on Edge SWG appliance.