How to upgrade hardware diagnostics and BMC firmware on S-Series appliances

Products

MTD-S400 Content Analysis Software - CA Advanced Secure Gateway Software - ASG SG-S500 SG-S400 SG-S200

Issue/Introduction

The Baseboard Management Controller (BMC) is a chip on the S500, S400, and S200 series motherboards that supports the Intelligent Platform Management Interface (IPMI) specification.

The BMC controls and monitors hardware-related information such as temperatures, voltages, fan speeds, etc.

The ability to upgrade the BMC firmware has been added to hardware diagnostics version 3.1.2.1 or later for S-Series appliances.

To Download the Hardware Diagnostic images:

The hardware diagnostics image is specific to the model of the appliance (S200, S400, S500)
Please select an the appropriate download link from the table below:

S-Series model	HW diagnostics version	MD5	Download Link
S200	3.1.5.1	6b9bd6cb68e1d169cff2ba4cbf7b9c66	S200 Diag File
S400	3.1.6.0	fa46a7dc4a2a2fa29b171463b9a15fc4	S400 Diag File
S500	3.1.4.1	9404621ede6e9626038d5694b952f044	S500 Diag File

The following table indicates which appliances have the ability to upgrade the hardware diagnostics and BMC firmware:

Appliance	Model	Hardware Diagnostics Supported Upgrade Method
Advanced Secure Gateway	ASG-S500 ASG-S400 ASG-S200	Hardware diagnostics are upgraded from the CLI in the same manner as the Edge SWG (ProxySG) appliances. Hardware Diagnostic Install Instructions
Content Analysis	CAS-S500 CAS-S400 CAS-S200	Hardware diagnostics are upgraded from within the Management Console. For details on installing hardware diagnostics, refer to the Content Analysis system images install instructions
Management Center	MC-S400	Hardware diagnostics are upgraded from the CLI. For details on installing hardware diagnostics, refer to the Management Center diagnostics-systems cli reference
Edge SWG (ProxySG)	SG-S500 SG-S400 SG-S200	Hardware diagnostics are upgraded from the CLI. Hardware Diagnostic Install Instructions

Resolution

Upgrading the BMC firmware with the hardware diagnostics upgrade bmc command takes either 3 or 30 minutes to complete depending on the S-Series model:

Model	BMC Upgrade Time
S500	3 minutes
S400	3 minutes
S200	30 minutes

NOTE: The BMC firmware is embedded in hardware diagnostics version 3.1.2.1 or later, i.e. there is no separate BMC firmware to download.

NOTE: Any hardware diagnostic test or show commands, e.g. "test disk", "test memory", "show environment" etc, should be issued BEFORE upgrading the BMC firmware.

Immediately after upgrading the BMC firmware, it is necessary to exit the diagnostics and cold power cycle the appliance.

REQUIREMENTS:
Upgrading the hardware diagnostics and BMC firmware requires the following:

A serial connection.
Physical access to the appliance to do a cold power cycle.

OVERVIEW OF PROCESS:

Download the updated hardware diagnostics version provided in the table near the beginning of this article.
Refer to the product-specific installation instructions and host the updated hardware diagnostics code on a local web server if it's required.

Appliance Steps

Install the updated hardware diagnostics code.
From a serial connection restart the appliance and boot into the hardware diagnostics.

Hardware Diagnostics Steps

Upgrade the BMC firmware.
Exit hardware diagnostics.

Physical Appliance Steps

Cold power cycle the appliance by disconnecting power cords and waiting 30 seconds.
Reconnect power cords to power up the appliance.

For additional information on hardware diagnostics, refer to the Hardware Diagnostics" section in the S-Series Maintenance and Upgrade Guide.