ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

How to upgrade hardware diagnostics and BMC firmware on S-Series appliances

book

Article ID: 169399

calendar_today

Updated On:

Products

MTD-S400 Content Analysis Software - CA Advanced Secure Gateway Software - ASG SG-S500 SG-S400 SG-S200

Issue/Introduction

The Baseboard Management Controller (BMC) is a chip on the S500, S400, and S200 series motherboards that supports the Intelligent Platform Management Interface (IPMI) specification.

The BMC controls and monitors hardware-related information such as temperatures, voltages, fan speeds, etc.

The ability to upgrade the BMC firmware has been added to hardware diagnostics version 3.1.2.1 or later for S-Series appliances.

 

To Download the Hardware Diagnostic images:

The hardware diagnostics image is specific to the model of the appliance (S200, S400, S500) 
Please select an the appropriate download link from the table below:

S-Series model

HW diagnostics version

MD5

Download Link

S200

3.1.5.1

6b9bd6cb68e1d169cff2ba4cbf7b9c66

https://ftpdocs.broadcom.com/cadocs/0/symantecbto/download/direct/diag/s200-diag.bcsi

S400

3.1.3.1

fa46a7dc4a2a2fa29b171463b9a15fc4

https://ftpdocs.broadcom.com/cadocs/0/symantecbto/download/direct/diag/s400-diag.bcsi

S500

3.1.4.1

9404621ede6e9626038d5694b952f044

https://ftpdocs.broadcom.com/cadocs/0/symantecbto/download/direct/diag/s500-diag.bcsi


The following table indicates which appliances have the ability to upgrade the hardware diagnostics and BMC firmware:

Appliance  Model  Hardware Diagnostics Supported Upgrade Method
Advanced Secure Gateway                       ASG-S500
ASG-S400
ASG-S200             
Hardware diagnostics are upgraded from the CLI in the same manner as the ProxySG appliances.

Hardware diagnostic install instructions are available at 166177
 
Content Analysis   


 
CAS-S500
CAS-S400
CAS-S200

 
Hardware diagnostics are upgraded from within the Management Console.

For details on installing hardware diagnostics, refer to the Content Analysis system images install instructions:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/symantec-security-software/web-and-network-security/content-analysis/3-0/cli-index/c_enable_commands/c_diagnostic-systems.html
Management Center                


 
MC-S400  



 

Hardware diagnostics are upgraded from the CLI.

For details on installing hardware diagnostics, refer to the Management Center diagnostics-systems cli reference.

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/symantec-security-software/web-and-network-security/management-center/2-4/index/c_enable_commands/c_diagnostic-systems.html

ProxySG


 
SG-S500
SG-S400
SG-S200
 
Hardware diagnostics are upgraded from the CLI.

Hardware diagnostic install instructions are available at 166177

Resolution

Upgrading the BMC firmware with the hardware diagnostics upgrade bmc command takes either 3 or 30 minutes to complete depending on the S-Series model:

Model BMC Upgrade Time
S500 3 minutes
 S400  3 minutes
S200 30 minutes


NOTE: The BMC firmware is embedded in hardware diagnostics version 3.1.2.1 or later, i.e. there is no separate BMC firmware to download.

NOTE: Any hardware diagnostic test or show commands, e.g. "test disk", "test memory", "show environment" etc, should be issued BEFORE upgrading the BMC firmware.

Immediately after upgrading the BMC firmware, it is necessary to exit the diagnostics and cold power cycle the appliance. 

REQUIREMENTS:
Upgrading the hardware diagnostics and BMC firmware requires the following:

  • A serial connection.
  • Physical access to the appliance to do a cold power cycle.


OVERVIEW OF PROCESS:

  1. Download updated hardware diagnostics version provided in the table near the beginning of this article. 
  2. Refer to the product-specific installation instructions and host the updated hardware diagnostics code on a local webserver if required.
Appliance Steps
  1. Install the updated hardware diagnostics code.
  2. From a serial connection restart the appliance and boot into the hardware diagnostics.
Hardware Diagnostics Steps
  1. Upgrade the BMC firmware.
  2. Exit hardware diagnostics.
Physical Appliance Steps
  1. Cold power cycle the appliance by disconnecting power cords and waiting 30 seconds.
  2. Reconnect power cords to power up the appliance.

For additional information on hardware diagnostics, refer to the Hardware Diagnostics" section in S-Series Maintenance and Upgrade Guide