Spam and malware 101 for Email Security.cloud

Products

• Email Security.cloud
• Email Threat Detection and Response

Issue/Introduction

Learn how to configure spam settings for Email Security.cloud correctly, and how to submit false negatives or false positives, for either spam, malware, or other security threats.

Environment

Email Security.cloud 

Resolution

Contents

• Spam-based false positives or false negatives
• Threat-based false positives or false negatives
• Submit false negative using Email Submission Service
• Manage and troubleshoot spam
• Best practices

Manually submit Spam-based false positives or negatives

• Submit false negatives for spam email not flagged as spam
• Submit false positives for legitimate email flagged as spam
• Use Email Track and Trace or check the email headers to ensure that the email was scanned by Symantec Email Security.cloud.
  • Forward a copy of the email as attachment to [email protected].
• If the user does not want to receive email from the sender in the future, add the email address to the appropriate blocked sender list.
• If the user believes the sender has already been added to the blocked sender list, confirm is the added entry is the envelope sender address to the list. This can be confirmed this by looking at the sender as reported in Email Track & Trace.

Manually submit Threat-based false positives or false negatives

• Submit false negatives for email not flagged as a threat
• Submit false positives for email improperly flagged as a threat

Submit false negative using Email Submission Service

• Information about Email Security.cloud Submission Service
• Install Outlook Email Submission Add-in

Manage and troubleshoot spam

• Manage spam in Email Quarantine
• Troubleshoot the Email Security.cloud Anti-Spam service

Anti-spam best practices

• Anti-spam best practices for Email Security.cloud