Office 365 support within ProxySG and ASG

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Article ID: 169280

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Updated On:

Products

Advanced Secure Gateway Software - ASG ProxySG Software - SGOS

Issue/Introduction

You want to understand how Symantec ProxySG and Advanced Secure Gateway (ASG) work or interoperate with Microsoft Office 365.

With the introduction of MS-TURN and SIP protocol detection along with CRL distribution points certificate extension support required for Skype for Business operation there are no known issues with processing full SSL interception for all Office 365 applications and traffic.  The only known issues are regarding authentication support for some Office 365 applications and performance considerations when processing Office 365 traffic in general.  More details can be found in the Office 365 Guide.

Resolution

See the Office 365 Guide for best practices, supported releases, configuration information, and known issues.

This article provides links to additional support knowledge base articles for topics or issues not currently covered in the Web Guide.

Software recommendations

Minimum release recommendations for Office 365 traffic processing:

  • ProxySG 6.5: 6.5.10.4 (released on June 29, 2017) and later 6.5 releases
    • Note: Although Office 365 traffic processing is supported on 6.5.9.14, 6.5.9.15, 6.5.10.1, 6.5.10.2 or 6.5.10.3, they are no longer the recommended release.  6.5.10.4 and later 6.5 releases contain important additional fixes for Office 365 support.  If you are experiencing issues with Office 365 traffic processing on versions 6.5.9.14, 6.5.9.15, 6.5.10.1, 6.5.10.2 or 6.5.10.3 see the Office 365 Guide for additional details on the issues with those releases and the fixes included in 6.5.10.4 to see if you are experiencing a known issue.
  • ProxySG 6.6: Upgrade to 6.7.2.1 or later 6.7 releases.
  • ProxySG 6.7: 6.7.2.1 (released on July 31, 2017) and later 6.7 releases.
  • Advanced Secure Gateway (ASG) 6.6: Upgrade to 6.7.2.1 or later 6.7 releases.
  • Advanced Secure Gateway (ASG) 6.7: 6.7.2.1 (released on July 31, 2017) and later 6.7 releases.

For Symantec recommended releases, see Recommended stable releases for ProxySG and Advanced Secure Gateway (SGOS).

Additional information

The following are a list of additional Office 365 related knowledge base articles with information not currently covered in the Web Guide: