Manually download a core file from a Edge SWG (ProxySG) or ASG

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

• How to manually download a core file from a Edge Secure Web Gateway (ProxySG) or Advanced Secure Gateway (ASG)
• Symantec Support wants me to download a core file from a Symantec Edge SWG or ASG
• How do I download the core file from a Edge SWG or ASG?
• How do I download a file from Symantec Edge SWG or ASG?

Resolution

Download the core file from your Edge SWG or ASG appliance

1. Browse to https://<ip.address.of.edgeswg>:8082/CM/Core_image
2. On Edge SWG units, you will have an HTML table with the following information:
   1. Time | Version | Hardware Exception | Software Exception | Page Fault Address | Process
3. The memory dumps will be ordered from newest to oldest. 
   1. In the table to the right beyond the Process column, see Details; Minicontext (file_size); Context (file_size); Full (file_size). 
   2. Download the file the support engineer asks you to get. 
   3. If this is a restart, generally you will be asked for the full memory core, if available. 
      • (NOTE:  If you do not have these files available, the proxy was configured to not save the files. 
      • See How to enable a full core dump on the Edge SWG appliance
4. Once the file has been downloaded, do not rename it.

To upload the core, you can refer to the article below (you can upload the 'Memory core' and 'Contexts' directly from Edge SWG to the Service Request/Support Case):

Upload files to Broadcom Support Portal