Manually download a core file from a ProxySG or ASG
Article ID: 166462
Advanced Secure Gateway Software - ASG
ProxySG Software - SGOS
How to manually download a core file from a Symantec ProxySG or Advanced Secure Gateway (ASG)
Symantec Support wants me to download a core file from a Symantec ProxySG or ASG
How do I download the core file from a ProxySG or ASG?
How do I download a file from Symantec ProxySG or ASG?
Download the core file from your ProxySG or ASG appliance
Browse to https://<ip.address.of.proxysg>:8082/CM/Core_image
On ProxySG 210, 300, 510, 600, 810, 8100, and 9000 units, you will have an HTML table with the following information:
Time | Version | Hardware Exception | Software Exception | Page Fault Address | Process
The memory dumps will be ordered from newest to oldest.
In the table to the right beyond the Process column, see Details; Minicontext (file_size); Context (file_size); Full (file_size).
Download the file the support engineer asks you to get.
If this is a restart, generally you will be asked for the full memory core, if available.
(NOTE: If you do not have these files available, the proxy was configured to not save the files.
How to enable a full core dump on the ProxySG appliance
Once the file has been downloaded, do not rename it.
To upload reference:
Upload files to Symantec Network Protection