Manually download a core file from a ProxySG or ASG

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Article ID: 166462

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Updated On:

Products

Advanced Secure Gateway Software - ASG ProxySG Software - SGOS

Issue/Introduction

  • How to manually download a core file from a Symantec ProxySG or Advanced Secure Gateway (ASG)
  • Symantec Support wants me to download a core file from a Symantec ProxySG or ASG
  • How do I download the core file from a ProxySG or ASG?
  • How do I download a file from Symantec ProxySG or ASG?

Resolution

Download the core file from your ProxySG or ASG appliance

  1. Browse to https://<ip.address.of.proxysg>:8082/CM/Core_image
  2. On ProxySG units, you will have an HTML table with the following information:
    1. Time | Version | Hardware Exception | Software Exception | Page Fault Address | Process
  3. The memory dumps will be ordered from newest to oldest. 
    1. In the table to the right beyond the Process column, see Details; Minicontext (file_size); Context (file_size); Full (file_size). 
    2. Download the file the support engineer asks you to get. 
    3. If this is a restart, generally you will be asked for the full memory core, if available. 
  4. Once the file has been downloaded, do not rename it.

To upload the core, you can refer to the article below (you can upload the 'Memory core' and 'Contexts' directly from ProxySG to the Service Request/Support Case):

Upload files to Symantec Network Protection