Manually download a core file from a Edge SWG (ProxySG) or ASG
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Manually download a core file from a Edge SWG (ProxySG) or ASG


Article ID: 166462


Updated On:


Advanced Secure Gateway Software - ASG ProxySG Software - SGOS


  • How to manually download a core file from a Edge Secure Web Gateway (ProxySG) or Advanced Secure Gateway (ASG)
  • Symantec Support wants me to download a core file from a Symantec Edge SWG or ASG
  • How do I download the core file from a Edge SWG or ASG?
  • How do I download a file from Symantec Edge SWG or ASG?


Download the core file from your Edge SWG or ASG appliance

  1. Browse to https://<ip.address.of.edgeswg>:8082/CM/Core_image
  2. On Edge SWG units, you will have an HTML table with the following information:
    1. Time | Version | Hardware Exception | Software Exception | Page Fault Address | Process
  3. The memory dumps will be ordered from newest to oldest. 
    1. In the table to the right beyond the Process column, see Details; Minicontext (file_size); Context (file_size); Full (file_size). 
    2. Download the file the support engineer asks you to get. 
    3. If this is a restart, generally you will be asked for the full memory core, if available. 
  4. Once the file has been downloaded, do not rename it.

To upload the core, you can refer to the article below (you can upload the 'Memory core' and 'Contexts' directly from Edge SWG to the Service Request/Support Case):

Upload files to Broadcom Support Portal