How do I reset my VIP Enterprise Gateway Configuration Console password when password is unknown?

Products

• VIP Service

Issue/Introduction

The VIP Enterprise Gateway Configuration Console password has been forgotten or lost. How do we login back?

Environment

VIP Enterprise Gateway

Resolution

If the password is known, the steps in 156541 can be used.

If the password is not known, the VIP administrator can open a case with VIP Technical Support and provide them with the console_realm.properties file located in <VIP_Enterprise_Gateway_Install>/conf/ directory.  (Please retain a backup copy of this file). If the VIP administrator is verified and grants permission, technical Support will return the file to you with a reset username and password. Follow the steps in TECH19019 to set the desired username and/or password. Stop the VIP Enterprise Gateway service and close the browser before making any changes, then restart the service when done.  

Note: If the VIP Administrator is no longer with your organization, please contact refer to this document.