How do I reset my VIP Enterprise Gateway Configuration Console password when password is unknown?

Products

• VIP Service

Issue/Introduction

The VIP Enterprise Gateway Configuration Console password has been forgotten or lost. How do we login back?

Environment

VIP Enterprise Gateway

Resolution

If the password is known, the steps in this KB 156541 can be used.

If the password is unknown, a VIP administrator can open a case with VIP Technical Support and provide the console_realm.properties file located in <VIP_Enterprise_Gateway_Install>/conf/ directory on the local VIP Enterprise Gateway host. This file contains the local EG console username and encrypted password.

Stop the Symantec VIP Enterprise Gateway service from Windows Services and close the console browser before making any changes, then restart the service when done. 

Note: If the VIP Administrator is no longer with your organization, please refer to this document. Only a designated contact can authorize account changes.