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"Failed to generate agent installer package. Try again later." seen in the Enforce Console while creating an agent installer package

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Article ID: 163329

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

You are receiving an error stating "Failed to generate agent installer package. Try again later." in the Enforce Console while creating an agent installer package:

Thread: 94 SEVERE [com.vontu.manager.admin.endpoint.agentpackage.AgentPackageController] Unable to generate agent install package: Error generating agent installer package

Cause:
com.vontu.enforce.domainlayer.endpoint.packaging.AgentPackageException: Error generating agent installer package
com.vontu.enforce.domainlayer.certificate.CertificateException: com.vontu.communication.transport.exception.CertificateException: Failed to generated client keysException on execution of command 
com.vontu.communication.transport.exception.CertificateException: Failed to generated client keysException on execution of command 
com.vontu.communication.transport.exception.CertificateException: Exception on execution of command 
java.io.IOException: Cannot run program "D:\SymantecDLP\jre\bin\keytool": CreateProcess error=193, %1 is not a valid Win32 application
java.io.IOException: CreateProcess error=193, %1 is not a valid Win32 application

Cause

Keytool.exe located under "<Install Directory>\SymantecDLP\jre\bin" is corrupt

Environment

DLP 14.x

Resolution

Please follow below mentioned instructions:

  1. Stop all Symantec DLP Enforce Services as outlined in TECH220062
  2. Take a backup of Keytool.exe (located in …\SymantecDLP\jre\bin by default)
  3. Copy Keytool.exe from your lab (or another location) and replace the failing one on the Enforce server, where package generation is failing, in the same directory (…\SymantecDLP\jre\bin by default)
    1. Ensure this is for the same version of DLP. For example: A ver. 14.5 Keytool.exe will not work with a ver. 14.6 Enforce Server. *This tool is version specific*
  4. Restart Symantec DLP Enforce Services as outlined in TECH220062
  5. Attempt package generation again

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