Symantec Endpoint Encryption Management Server fails to install without SQL Server System CLR Types and SQL Server Management Objects

Products

• Endpoint Encryption

Issue/Introduction

When attempting to install the Symantec Endpoint Encryption Management Server you receive an error message that one of the SQL Server feature packs are required in order to complete the installation.

It can be difficult to locate the appropriate files that need to be installed before the installation of Endpoint Encryption can proceed. This article will serve as a step-by-step process to download the necessary files.

After running "SEE Server suite x64.msi", you may receive one of the following error messages before the installer will load:

"SQL Server System CLR Types is required in order to install this software."

Or

"Microsoft SQL Server Management Objects is required in order to install this software"

 

For information full information on how to install the SEE Management Server, see the following article:

179347 - HOW TO: Install Symantec Endpoint Encryption Management Server (SEE Management Server)

 

For information on how to install the SEE Client, see the following article:

252118 - Installing the Symantec Endpoint Encryption Client (SEE Client)

Resolution

Symantec Endpoint Encryption 11.3.1 and above

For release 11.3.1 and above, install the 32-bit versions of Microsoft SQL Server System CLR Types and Microsoft SQL Server 2012 Management Objects on the machine running Symantec Endpoint Encryption Management Server.

Note that the 32-bit versions are required even though you are using 64-bit SQL Server.

To download the files:

1. Open the Microsoft SQL Server 2012 SP4 Feature Pack page - Download Microsoft® SQL Server® 2012 Feature Pack from Official Microsoft Download Center
   
   
2. Click the Download button.
   
   
3. Select these two files. The direct links are shared to the right of the items listed below:
   • SharedManagementObjects.msi 6.4 MB - http://go.microsoft.com/fwlink/?LinkID=239658&clcid=0x409 
   • SQLSysClrTypes.msi 2.1 MB - http://go.microsoft.com/fwlink/?LinkID=239643&clcid=0x409
     
     
4. The total size of the downloads should be 8.5 MB.
   
   
5. First install SQLSysClrTypes.msi then SharedManagementObjects.msi.

*CLR Types Must be installed before the SharedManagementObjects.

Note that Microsoft SQL Server 2008 R2 Management Objects is required in order to upgrade to Endpoint Encryption 11.3.1. Please see article 206544 for details.

IMPORTANT TIP!  Ask us about our Check Roles Tool that will make the installation of Symantec Endpoint Encryption Management Server simple and seamless!  This is an excellent tool that will both check if the features are enabled and tell you what is missing, and then **install them for you** (When run as administrator).  Please contact our Symantec Encryption Support team and we will be happy to provide the tool for you.  This tool makes it extremely easy to get all these features installed and enabled.  The name of this tool is called "CheckRolesFor_11_3_1_Plus.exe".

Once you have installed the above packages, run the Check Roles Tool you obtained from Support again to make sure no other packages are needed for the installation.