Endpoint Encryption Management Server fails to install without SQL Server System CLR Types and SQL Server Management Objects

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Article ID: 163229

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

When attempting to install the Symantec Endpoint Encryption Management Server you receive an error message that one of the SQL Server feature packs are required in order to complete the installation.

It can be difficult to locate the appropriate files that need to be installed before the installation of Endpoint Encryption can proceed. This article will serve as a step by step process to download the necessary files.

After running "SEE Server suite x64.msi", you may receive one of the following error messages before the installer will load:

"SQL Server System CLR Types is required in order to install this software."

Or

"Microsoft SQL Server Management Objects is required in order to install this software"

Cause

The "SQL Server System CLR Types" and the "SQL Server Management Objects" feature pack components are needed to install Endpoint Encryption Management Server. Depending on your environment, these may already be installed. You will receive this warning if they are not installed.

Environment

Symantec Endpoint Encryption 11.2.1 and above.

Resolution

Endpoint Encryption 11.3.1 and above

For release 11.3.1 and above, install the 32-bit versions of Microsoft SQL Server System CLR Types and Microsoft SQL Server 2012 Management Objects on the machine running Symantec Endpoint Encryption Management Server.

Note that the 32-bit versions are required even though you are using 64-bit SQL Server.

To download the files:

  1. Open the Microsoft SQL Server 2012 SP4 Feature Pack page - https://www.microsoft.com/en-us/download/details.aspx?id=56041
  2. Click the Download button.
  3. Select these two files. There are two occurrences of each file. The first occurrence of each file is the 32-bit version:
    • SharedManagementObjects.msi 6.4 MB
    • SQLSysClrTypes.msi 2.1 MB
  4. The total size of the downloads should be 8.5 MB.
  5. Click the Next button to download the files.
  6. First install SQLSysClrTypes.msi then SharedManagementObjects.msi.

Note that Microsoft SQL Server 2008 R2 Management Objects is required in order to upgrade to Endpoint Encryption 11.3.1. Please see article 206544 for details.

Endpoint Encryption 11.3 MP1 and below

For release 11.3 MP1 and below, install the 32-bit SQL Server 2008 R2 SP1 Feature Packs for "SQL Server System CLR Types" and "SQL Server Shared Management Objects".

Process for installing the SQL Server System CLR Types and Management Objects feature packs:

1. Browse to https://www.microsoft.com/en-in/download/details.aspx?id=26728

2. Select the appropriate language and click "Download"

3. This will bring up another screen that will allow you to choose the files that you want to download.

4. Scroll down until you find "1033\x86\SharedManagementObjects.msi" and place a check in the box. Make sure it says x86

5. Continue to scroll down until you find "1033\x86\SQLSysClrTypes.msi" and place a check in the box. Again, make sure it says x86

6. Once both files are selected, the "Download Summary:" should appear as below:

7. Click Next to download the files

8. Install CLR Types first, then Management Objects

After installing the required SQL Server feature packs using the above steps, installation of the Symantec Endpoint Encryption Server Suite should proceed successfully.

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