Retry Schedule (Intervals) in Email Security.Cloud
Article ID: 161423
Updated On:
Products
Issue/Introduction
This article contains information regarding the email retry schedule for possible delayed emails within the Email Security.Cloud service.
Environment
Symantec Email Security.cloud
Resolution
The actual retry time that is used on each attempt of a message is in the range of -30 seconds to +30 seconds from the value shown.
Retry schedule
| Delivery Attempt | Seconds (*1) | D days HH:MM:SS (*2) |
| 1 | 400 | 0 days 00:06:40 |
| 2 | 800 | 0 days 00:13:20 |
| 3 | 1600 | 0 days 00:26:40 |
| 4 | 3200 | 0 days 00:53:20 |
| 5 | 6400 | 0 days 01:46:40 |
| 6 | 12800 | 0 days 03:33:20 |
| 7 | 25600 | 0 days 07:06:40 |
| 8 | 51200 | 0 days 14:13:20 |
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Then every 12 hours, until email is delivered or expired. Up until the 7th day or 21 times. |
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| Delivery Attempt | Seconds (*3) | D days HH:MM:SS (*4) |
| 9 | 94 400 | 1 days 02:13:20 |
| 10 | 137 600 | 1 days 14:13:20 |
| 11 | 180 800 | 2 days 02:13:20 |
| 12 | 224 000 | 2 days 14:13:20 |
| 13 | 267 200 | 3 days 02:13:20 |
| 14 | 310 400 | 3 days 14:13:20 |
| 15 | 353 600 | 4 days 02:13:20 |
| 16 | 396 800 | 4 days 14:13:20 |
| 17 | 440 000 | 5 days 02:13:20 |
| 18 | 483 200 | 5 days 14:13:20 |
| 19 | 526 400 | 6 days 02:13:20 |
| 20 | 569 600 | 6 days 14:13:20 |
| 21 | 612 800 | 7 days 02:13:20 |
If you wish to make changes to the retry notifications / schedule or to the bounce day, please see the following article: Email Security.cloud Retry Notification Schedule Change
Additional Information
On the Retry Schedule, (*1) and (*2) are elapsed time from the last Delivery Attempt, meaning the difference between each Delivery Attempt but (*3) and (*4) are elapsed time from the first Delivery failure, meaning the cumulative elapsed time.
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