Enforce unable to log in when Oracle services are down, receive "HTTP 404: Page not found" error

Products

• Data Loss Prevention Enforce
• Data Loss Prevention Oracle Standard Edition 2

Issue/Introduction

Enforce is completely reliant on the presence of the Oracle database. If the database is not available, a client cannot log in to Enforce.

Resolution

Make sure that the Oracle services are running BEFORE the DLP services come up. It may be necessary to stop the DLP services, restart the Oracle services and start the DLP services again. For the correct order to stop and start DLP services, please see TECH220062.