PGP Desktop 9.x
PGP Desktop 10.x
PGP Universal Server 2.x
PGP Universal Server 3.x
Running on Windows or Mac OS X
Changes made to Consumer Policy after performing an update, upgrade, or a migration to the server. PGP Desktop clients will not reflect the changes made in the Consumer Policy. Verify that the PGP Desktop clients are able to communicate with the Universal Server for downloading policy and preference changes by viewing the log files on the server and client.
This issue is caused by corruption to the Consumer Policy after a migration or upgrade.
To resolve this issue simply clone your the corrupted policy. You now have a backup of the corrupted policy that you can refer to when restoring your settings.
Click the following link for an article on how to clone server policies: www.symantec.com/docs/HOWTO65735
Steps to fix the corrupted consumer policy:
Note: Don't reset a policy currently in use, if a client updates policy it will get the Factory Default policy and may cause loss of configuration.
Note: This is extremely important to do on every corrupt consumer policy you clone, even Default consumer policy can also become corrupted. In short no matter what policy is corrupted reset it to factory defaults.
Move a few users and test the policy to see if PGP Desktop properly reflects the changes made. Once you verify the new Consumer Policy is being reflected on the PGP Desktop clients, then change any groups that are on the clone back to the fixed consumer policy.
Applies To
PGP Desktop 9.x
PGP Desktop 10.x
PGP Universal Server 2.x
PGP Universal Server 3.x
Running on Windows or Mac OS X