How to enable and disable CSAPI debug logging for Symantec Scan Engine (Linux)

Products

• Protection Engine for Cloud Services
• Scan Engine
• Protection Engine for NAS

Issue/Introduction

As instructed by Symantec's support engineer, you want to know how to enable and disable CSAPI debug logging feature.

Environment

• Symantec Scan Engine (SSE) versions 5.2.5 through Symantec Protection Engine (SPE) 7.5.x running on Solaris or Linux (CSAPI 9.0 or later)

Resolution

IMPORTANT

• This procedure requires symcscan service to restart twice. 
• CSAPI logging should be turned on/off as requested by Symantec's support Engineer, and should be enabled within a reasonablly short period.

How to enable CSAPI debug logging

1. Log in to SPE host with root privilege.
2. Stop SPE.
   
   # /etc/init.d/symcscan stop
    
3. Set the following shell variables. Note that no spaces are allowed before and after the equal sign.
   
   # export CSAPI_DEBUG_LOG=/var/log/csapi.log
   # export CSAPI_DEBUG_LEVEL=5
   # export CSAPI_DEBUG_FILE_SIZE_LIMIT=104857600
    
4. Start symcscan.
   
   # /etc/init.d/symcscan start    (Note:  In some deployments, such as SPE in AWS, the previous command sometimes doesn't cause the settings to take effect. Instead try /opt/SYMCScan/bin/symcscan.sh restart )
   
    
5. See if the log is generated.
   IMPORTANT: DO NOT close this shell window until the logging is disabled.
   
   # tail -f /var/log/csapi.log  

 How to disable CSAPI debug logging 

1. On the previous shell window, stop SPE
   
   # /etc/init.d/symcscan stop
    
2. Remove shell varilables
   
   # unset CSAPI_DEBUG_LOG
   # unset CSAPI_DEBUG_LEVEL
   # unset CSAPI_DEBUG_FILE_SIZE_LIMIT
    
3. Start SPE
   
   #  /etc/init.d/symcscan start
    
4. Submit the resulting CSAPI log (/var/log/csapi.log) to Symantec Support Engineer.
    

 

 

 

Additional Information

Wrong version?

For SPE 7.8 and later, see 164895