How to enable and disable CSAPI debug logging for Symantec Scan Engine (Linux)

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Article ID: 156336

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Updated On:

Products

Protection Engine for Cloud Services Scan Engine Protection Engine for NAS

Issue/Introduction

As instructed by Symantec's support engineer, you want to know how to enable and disable CSAPI debug logging feature.

Environment

  • Symantec Scan Engine (SSE) versions 5.2.5 through Symantec Protection Engine (SPE) 7.5.x running on Solaris or Linux (CSAPI 9.0 or later)

Resolution

IMPORTANT

  • This procedure requires symcscan service to restart twice. 
  • CSAPI logging should be turned on/off as requested by Symantec's support Engineer, and should be enabled within a reasonablly short period.

How to enable CSAPI debug logging

  1. Log in to SPE host with root privilege.
  2. Stop SPE.

    # /etc/init.d/symcscan stop
     
  3. Set the following shell variables. Note that no spaces are allowed before and after the equal sign.

    # export CSAPI_DEBUG_LOG=/var/log/csapi.log
    # export CSAPI_DEBUG_LEVEL=5
    # export CSAPI_DEBUG_FILE_SIZE_LIMIT=104857600
    # export CSAPI_DEBUG_SECTION=2307
     
  4. Start symcscan.

    # /etc/init.d/symcscan start
     
  5. See if the log is generated.
    IMPORTANT: DO NOT close this shell window until the logging is disabled.

    # tail -f /var/log/csapi.log  

 How to disable CSAPI debug logging 

  1. On the previous shell window, stop SPE

    # /etc/init.d/symcscan stop
     
  2. Remove shell varilables

    # unset CSAPI_DEBUG_LOG
    # unset CSAPI_DEBUG_LEVEL
    # unset CSAPI_DEBUG_SECTION
    # unset CSAPI_DEBUG_FILE_SIZE_LIMIT
     
  3. Start SPE

    #  /etc/init.d/symcscan start
     
  4. Submit the resulting CSAPI log (/var/log/csapi.log) to Symantec Support Engineer.
     

 

 

 

Additional Information

Wrong version?

For SPE 7.8 and later, see 164895