*Temporary UserID* Displays in PGP Encryption Desktop After Enrollment

Products

• Desktop Email Encryption
• Drive Encryption
• Encryption Management Server
• Endpoint Encryption
• File Share Encryption
• Gateway Email Encryption
• PGP Encryption Suite
• PGP Command Line
• PGP Key Management Server
• PGP Key Mgmt Client Access and CLI API
• PGP SDK

Issue/Introduction

After a user is enrolled, a user key is displayed in PGP Keys as *Temporary UserID* as seen below:

You cannot send any encrypted email and receive the message " ...unable to find keys.."

 

 

 

 

 

Cause

This issue is caused by the email domain is not being on the list of Managed Domains on PGP Encryption Management Server or possibly entered incorrectly.  Therefore, the system cannot recognize the new user and is unable to encrypt email messages.

 

Resolution

This issue is resolved by performing the following:

1. Add or correct the entry for the email domain on the Managed Domains on PGPc Encryption Management Server (Consumers > Managed Domains).

2. Delete the user from PGP Encryption Management Server (Consumers > Users).

3. Delete the *Temporary UserID* entry from PGP Keys in PGP Encryption Desktop.

4. Re-enroll user.

 

Note: For more information on how to re-enroll PGP Encryption Desktop clients:

PGP Desktop for Windows

Re-enrolling PGP Desktop (Symantec Encryption Desktop) for Windows clients

PGP Desktop for Mac OS X

Re-enrolling PGP Desktop (Symantec Encryption Desktop) for Mac OS X clients