Change the sending address used by Message Templates, Enrollment emails and Daily Status emails in Encryption Management Server
Article ID: 154712
Updated On:
Products
Issue/Introduction
Message Templates are listed under Mail / Message Templates in the administration console.
Most of the templates are related to Web Email Protection and PDF Email Protection.
For example:
- New Message Notification
- New User Email -- Establish Passphrase
- Establish PDF Email Protection Passphrase
- New PDF Email Protection Message Notification
- Recover Passphrase
- Unlock Account
This article will provide information on how to update the email address in different scenarios.
Resolution
Starting with PGP Encryption Server version 11.0.1, you can now change the email address for WEP and PDF Messenger in the admin web portal.
Steps to change the email address to Web Email Protection and PDF Messenger:
Step 1. Click on Services, then Web Email Protection, and click on the "Edit..." button on the bottom.
Step 2. The "Edit Web Email Protection" page will show up. On the bottom, look for the "Email From Address" field (default is "pgp-universal-admin"):
If you click the ? symbol on the top of this page, you can read the help file:
Step 3: Change the email address to the email address you would like.
We recommend using an email address that does not look spam, such as "[email protected]" or something that does not include patterns that may make it look like spam.
Step 4: Once you enter your email, click Save. The Network interface will be restarted to re-read the configuration:
Step 5: Once the configuration is saved, you will be returned to the same page.
Test the WEP messages to confirm the email address is now updated for the emails.
TIP: Changing the email address to something that looks less like spam is one step.
For more tips on this, see the following article (Scenarios 6 and 7):
The default sending addresses can be changed. This is particularly important for the address used by Web Email Protection and PDF Email Protection. This is because email addresses beginning with pgp-universal-admin@ are likely to be classified as spam by the large email providers such as Gmail.
In addition, the sending address should be valid. This is because if a Web Email Protection or PDF Email Protection notification message is sent to an address and the email bounces, the recipient's mail server will attempt to send an undeliverable notification back to the sender. If the sender's address is also invalid, it results in backscatter. This too will cause the large email providers to classify mail from the sending address as spam. To prevent this, associate the sending email address with an unattended mailbox or a black hole.
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By default in the Symantec Encryption Management Server (PGP Server), the sending address for Daily Status emails is:
do-not-reply@hostname
where hostname is the Hostname listed on the System / Network page in the PGP Server administration console.
For example, if the Hostname is keys.example.com the sending address will be:
[email protected]
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The sending address used for Enrollment emails and Message Templates is:
pgp-universal-admin@domain
where domain is is the domain of the Hostname listed on the System / Network page in the PGP Server administration console. For example, if the Hostname is keys.example.com the sending address will be:
Enrollment emails are sent when the PGP Server does not enroll clients using Active Directory authentication.
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You will need to connect to PGP Server over SSH in order to change these email addresses. In a clustered environment, you need to make the changes on each cluster member.
Important Note: As these commands are done via SSH, it is very important to not enter these commands incorrectly. Doing so could cause unexpected behavior with the PGP Server and could cause these emails to fail.
Once you have done this, reach out and open a support case and we can assist you in changing these values.
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