When trying to either use reports, use the Web Console for Symantec Endpoint Encryption, you may receive an error that the server is not responding.
Upon trying to login to the Helpdesk you may see the following errors:
"Service is temporarily unavailable. Contact your administrator"
"The server is currently inaccessible. Try again later"
You may even receive an error about "Database Access Error" trying to perform reporting functions.
Upon reviewing the "webapp.log" file, the following errors can be seen:
2022-12-09 13:17:49,006 [127] ERROR WebLoginCommon.SEEHandleErrorAttribute -
System.Data.Entity.Infrastructure.DbUpdateException: An error occurred while updating the entries. See the inner exception for details.
---> System.Data.Entity.Core.UpdateException: An error occurred while updating the entries. See the inner exception for details.
---> System.Data.SqlClient.SqlException: The transaction log for database 'SEEMSDB' is full due to 'LOG_BACKUP'.
at System.Data.Entity.Core.Objects.ObjectContext.ExecuteInTransaction[T](Func`1 func, IDbExecutionStrategy executionStrategy, Boolean startLocalTransaction, Boolean releaseConnectionOnSuccess)
On the SQL server you may see the following event:
"Error Event ID: 9002
Source: MSSQLSERVER
Message: The transaction log for database 'SEEMSDB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases"
For additional troubleshooting with SEE Management Server Communications, see the following article:
There are potentially multiple reasons for this issue, but this article will focus on two requirements mentioned in the Table of Contents below:
If the transaction log for the database is full is full, this can lead to other system issues.
To find out why space in the log cannot be reused, see the log_reuse_wait, log_reuse_wait_desc column in sys.databases catalog view.
This will help to determine what may be going on with the database.
Note : This also applies for the error : "Transaction log for database SEEMDb is full"
In order to do the above, you will need to have proper access to the database. Work with your Database team to help resolve these types of issues.
If you are currently running into issues with the Domain Controller, such as the Server where SEE Management Server is installed, is currently not joined to the domain, or unable to get domain GPO policy, work with your Active Directory team for guidance to resolve these issues.
The SEE Management Server must be able to successfully obtain policy just fine in order for the SEE Management Server to function properly.
If you continue to have issues, reach out to Symantec Encryption Support for further guidance.