Managing Mail Routes on the PGP Encryption Server (Symantec Encryption Management Server)

Products

• Encryption Management Server
• Gateway Email Encryption
• Desktop Email Encryption
• Drive Encryption
• Endpoint Encryption
• File Share Encryption
• PGP Command Line
• PGP Encryption Suite
• PGP Key Management Server
• PGP Key Mgmt Client Access and CLI API

Issue/Introduction

Mail routes apply to all email processed by PGP\Symantec Gateway Email Encryption. For PGP Encryption Encryption Desktop (Symantec Encryption Desktop) Email, mail routes apply only to messages generated by (Symantec Encryption Management Server) and sent to internal users.

Mail routing is used to establish static mail routes that override the DNS MX-record lookup normally used when determining where to route mail. In certain instances, this can provide a more efficient route, bypassing the loop through DMZ and the firewall. 

You can add a new mail route, change route priority, edit an existing mail route, or delete a mail route. You can only create one mail route per domain.

Resolution

Adding a Mail Route

1. Login to the PGP Encryption Server admin interface.
2. Click Mail > Mail Routes.
3. Click Add Mail Route. The Add New Mail Route dialog box appears.
4. In the Domain Name field, type the domain name of the email that is to be statically routed. For example, if you want all email bound for example.com to be routed to a device other than the MX-listed mailservers for example.com, you would type "example.com." You can also use the wildcard character "*".
5. In the Hostname/IP field, type the hostname or IP address of the device to which mail should be routed.
   
   For example, "mail.example.com" or "192.168.1.25."
   
   There is no requirement that the device you specify in the Hostname/IP field be a device in the domain you specified in the Domain Name field.
6. Click Save. The new static mail route is added.

 

Editing a Mail Route

1. Login to the PGP Encryption Server admin interface.
2. Click Mail > Mail Routes.
3. Click on the static route you want to edit. The Edit Mail Route dialog box appears.
4. Type the desired changes for the domain name and the IP address of the host.
5. Click OK. The information about the host is changed.

 

Deleting a Mail Route

1. Login to the PGP Encryption Server  admin interface.
2. Click Mail > Mail Routes.
3. Click the icon in the Delete column of the static route you want to delete. A confirmation dialog box appears.
4. Click OK. The static route you specified is removed from the list.

Note: For Custom Static Routes and the PGP Encryption Server, please reach out to Symantec Encryption Support.