Testing LDAP Connections for Directory Synchronization for PGP Encryption Server (Symantec Encryption Management Server)

Products

• Encryption Management Server
• Gateway Email Encryption
• Desktop Email Encryption
• Drive Encryption
• Endpoint Encryption
• File Share Encryption
• PGP Encryption Suite
• PGP Command Line
• PGP Key Management Server
• PGP Key Mgmt Client Access and CLI API
• PGP SDK

Issue/Introduction

Testing LDAP Connections

LDAP Ping testing is a feature of PGP Encryption Server (Symantec Encryption Management Server).  Administrators can now test their LDAP Directory Synchronization configuration.  The configuration test feature reports success or failure and, to the extent possible, the reason for any failure.

 

Resolution

The PGP Encryption Server tests Directory Synchronization for the connection to the LDAP server by validating the information you enter into the fields for the LDAP server and then uses that information to ping the LDAP server.

Only the host and port are required for the ping test, but Base DN, Bind DN, and passphrase information will also be tested.

This article assumes that the Hostname and Port as well as any Base DN or Bind DN have been previously configured.

Use the following steps to test the LDAP server connection

1. Open the PGP Encryption Server administrative interface.
2. Click Consumers > Directory Synchronization. The Directory Synchronization screen is displayed.
3. Under LDAP Directories, select the desired LDAP Directory to be tested.
4. Click the View Sample Records button. The first five results obtained using the configured LDAP information is displayed.

If no results are displayed, check if the LDAP Directory settings are correct and the try testing the directory again.

 

 

Additional Information

171746 - PGP Administrator Password Complexity Enforcement via AD Admins (Directory Authentication) for PGP Encryption Server

153670 - PGP Encryption Server Administrator Roles (Symantec Encryption Management Server)

180239 - HOW TO: Enable Directory Synchronization on the PGP Encryption Server (Symantec Encryption Management Server)

180156 - Obtain the Base DN or Bind DN Attributes for LDAP Directory Synchronization for PGP Encryption Server

153668 - Enroll PGP Encryption Desktop clients using Directory Authentication with PGP Encryption Server (Symantec Encryption Management Server)

153425 - Troubleshooting: PGP Encryption Desktop Client Enrollment (Symantec Encryption Desktop)

171744 - PGP Administrator Password Complexity Enforcement via Passphrase Authentication (Manual Password Assignment)

216163 - Reset Password for Administrators on Symantec Encryption Management Server (PGP Server)

 

197991 - PGP Encryption Server Directory Synchronization cannot use IP address for LDAPS (Symantec Encryption Management Server)