Symantec VIP - How to change the email address for an Administrator for VIP Manager
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Symantec VIP - How to change the email address for an Administrator for VIP Manager

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Article ID: 153042

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Updated On:

Products

VIP Service

Issue/Introduction

VIP administrator was set up with an incorrect email address or may need to change the registered email for another reason.

Resolution

Login to VIP Manager using the email address your account has been set-up with:

https://manager.vip.symantec.com/vipmgr/signin.v​

Under the Account Tab, click- Find/Modify VIP Administrators on the right hand side of the page.

  • Search for First or Last Name, then locate the account requiring a change. Click  Modify
  • You can then modify/change the email address and information from this page.

If all Administrator accounts have been lost to login into the VIP manager. Please open a support case with Symantec.  Support will validate any updates/changes requested via one of the corporate contacts listed in the account and then update with the new Administrators.

Additional Information

Note that the VIP Administrator email needs to be unique across all VIP accounts. If there are multiple tenants/accounts (such as a test account), the administrator will need to use a unique email address to differentiate the account access. Please refer to the following KB article for more information:  https://knowledge.broadcom.com/external/article/173650/vip-error-an-administrator-with-this-ema.html