How to change the email address for an Administrator in VIP Manager
Article ID: 153042
Updated On:
Products
Issue/Introduction
Symantec VIP administrator was set up with an incorrect email address or may need to change the registered email for another reason.
Resolution
Login to VIP Manager using the email address your account has been set-up with.
Under the Account Tab, click Find/Modify VIP Administrators on the right-hand side of the page.
- Search the intended administrator using First or Last Name.
- Under Actions column, click Modify.
- You can then modify the email address (and other information) from this page.
If all Administrator accounts have been lost to login into the VIP manager. Please open a support case with Symantec. Support will validate any updates/changes requested via one of the corporate contacts listed in the account and then update with the new Administrators.
Additional Information
Note: The VIP Administrator email needs to be unique across all VIP accounts. If there are multiple tenants/accounts (such as a test account), the administrator will need to use a unique email address to differentiate the account access. Please refer to the article KB173650 for more information.
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