How to enable Information level logging for the Control Center - Symantec Messaging Gateway

Products

• Messaging Gateway
• Messaging Gateway Hardware

Issue/Introduction

This article provides steps to enable 'Information' level logging for the Control Center component on the Messaging Gateway. This level of logging is typically required when troubleshooting issues with the Control Center interface, background processing, or web service communications where 'Warning' level logs do not provide sufficient detail.
 

Environment

Symantec Messaging Gateway 10.8 10.9

Resolution

To enable information logging level for Control Center:

1. Login as "admin" user to the Control Center host using SSH.
2. Enter command cc-config cclog --level information to enable the debug logging. The log file name is BrightmailLog.log.

If Necessary Debug can be used, but due to the amount of data collected information is normally sufficient.

To collect "BrightmailLog.log":

The preference here is to collect a full diagnostics package with all logs enabled, but one can also just grab the log file directly or alternatively:

1.  Login as "admin" to the Control Center host
2. Go to Status and then System, logs
3. In Component, select Control Center; click on BrightmailLog.log to download the file.

NOTE: For more information about cc-config you can run cc-config --help.

Important: To prevent disk space issues, ensure you revert logging to the default level immediately after troubleshooting. Run the command: cc-config cclog --level warnings