How to enable Information level logging for the Control Center on Symantec Messaging Gateway

Products

• Messaging Gateway

Issue/Introduction

You need to troubleshoot an issue that requires Information level logging from the Control Center.

 

Resolution

To enable information logging level for Control Center:

1. Login as "admin" user to the Control Center host using SSH.
2. Enter command cc-config cclog --level information to enable the debug logging. The log file name is BrightmailLog.log.

If Necessary Debug can be used, but due to the amount of data collected information is normally sufficient.

To collect "BrightmailLog.log":

The preference here is to collect a full diagnostics package with all logs enabled, but one can also just grab the log file directly or alternatively:

1.  Login as "admin" to the Control Center host
2. Go to Status and then System, logs
3. In Component, select Control Center; click on BrightmailLog.log to download the file.

NOTE: For more information about cc-config you can run cc-config --help.

Due to the potential high amount of logging information by the Control Center when set to Debug logging, It is imperative to set the logging level back to the default setting (Warnings) after troubleshooting an issue. This command is "cc-config cclog --level warnings".